Privacy Policy
Last updated: June 13, 2025
1. Who We Are
Nexridez (“we”, “us”, “our”) is a ride-sharing and package delivery platform developed and maintained by
Webieon Technologies Pvt. Ltd., based in India. We help users connect for carpooling and sending small packages through a single app.
2. What Personal Data We Collect
- Account Details: Name, mobile number, email, and profile photo.
- Location Data: Real-time GPS data for rides and deliveries (only while in use).
- Trip & Package Info: Pickup and drop locations, route history, tracking links, and OTP codes.
- Driver Purchases: Payment-related data when drivers subscribe to paid plans.
- Usage Data: Device type, IP address, app version, and general activity logs.
3. How We Use Your Information
- To match users for rides and package delivery requests.
- To facilitate secure handovers using OTP verification.
- To send real-time tracking links and delivery updates to recipients.
- To manage driver subscriptions and billing (for paid plans only).
- To send important ride notifications via WhatsApp or SMS (e.g., booking confirmations, pickup alerts, cancellations).
- To provide service updates, support, and improve user experience.
4. Communication via WhatsApp
We use WhatsApp to send transactional messages only, such as:
- Ride confirmations and driver/rider details
- OTPs for pickup or delivery
- Status updates or cancellation alerts
- By verifying your phone number, you consent to receiving such updates via WhatsApp. You can opt out by contacting support, though some features may be limited.
5. Payment Information
Nexridez does not collect or process ride or delivery payments. Users pay each other directly via UPI, cash, or other agreed methods. Only drivers who opt for premium plans are required to make payments within the app, which are securely handled through our authorized payment provider.
6. Data Sharing Practices
We may share data only as required to provide our services:
- With other users: Limited data (name, contact, pickup/drop info) during active rides or deliveries.
- With service providers: SMS, OTP, WhatsApp, push notifications, hosting, and billing platforms.
- With legal authorities: If required by law or to ensure user safety.
- We do not sell, rent, or trade your personal data under any circumstances
7. Data Retention
We retain your personal information only as long as necessary for:
- Operating our services.
- Complying with legal or tax obligations
- Resolving disputes or fraud prevention
- Supporting customer service
- You may request data deletion anytime by contacting our team.
8. How We Protect Your Data
We implement standard security practices such as SSL encryption, secure APIs, role-based access control, and cloud-based protection to safeguard your personal information.
9. Your Rights
- Access or update your personal details within the app.
- Request account deletion and complete data removal.
- Withdraw your consent to data use (may limit app functionality).
- Contact us directly for privacy-related concerns.
10. Children’s Privacy
Nexridez is not intended for users under the age of 13. We do not knowingly collect or store data from children. If we learn we have done so in error, we will promptly delete it.
11. Policy Updates
We may revise this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@nexridez.com
Phone: +91-8904661042
Nexridez may send ride-related updates via WhatsApp or SMS to help users stay informed. These are strictly transactional (e.g., booking updates, ride tracking updates, OTPs) and not promotional in nature.